The 1:1 Diagnostic Call costs ₹97. This page sets out exactly when that ₹97 comes back to you and how.
1. The promise
The promise made on the booking page is this, in full: “This is a diagnostic session — if we're not the right fit, your ₹97 is refunded”
So the ₹97 fee is refunded in full if, on or after the diagnostic call, it is decided that this is not the right engagement for you. You do not have to argue the point and you do not have to fill in a form.
2. What you are paying for
A single 1:1 diagnostic call with Akshay Paliwal. The fee is ₹97 and it is charged at the time you book.
3. Cancelling or rescheduling
If you need to move or cancel your call, email akshaypaliwal21@gmail.com and we will sort it out. The refund basis in section 1 is unchanged by cancelling: if the call does not happen, or it happens and we are not the right fit, the ₹97 comes back to you.
4. How to request a refund
- Email akshaypaliwal21@gmail.com from the same address you used at checkout.
- Use the subject line “Refund Request”.
- Include your full name and the payment reference shown on your confirmation page. A line on why is optional, and it helps us improve.
5. Processing time
Refunds are processed within 2 business days of the request being agreed. Once processed, banks typically take 5 to 7 business days to show the credit, which is outside our control.
6. Refund method
Refunds go back to the original payment method used at checkout: the same card, UPI ID or account. We cannot redirect a refund to a different method.
7. Chargebacks
Please email us before raising a dispute with your bank. A refund inside the terms above is straightforward, and a chargeback simply takes longer for everyone.
8. Contact
Akshay Paliwal, Sapphire Heights, Lokhandwala, Kandivali East, Mumbai.
Questions about this policy: akshaypaliwal21@gmail.com · +91 97690 30031.